Privacy Policy
Effective Date: January 1, 2024
This Privacy Policy explains how MotoOne ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our website, services, and customer portal. By using our services, you agree to the terms of this policy.
Information We Collect
- Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
- Vehicle Information: VIN, make, model, year, mileage, and related details.
- Account Information: Login credentials, authentication IDs (via Clerk), and profile data.
- Payment Information: Payment method, transaction details (processed securely via third-party payment processors; we do not store full payment card numbers).
- Usage Data: Pages visited, actions taken, device/browser information, IP address, and cookies.
- Uploaded Documents: Files you upload (e.g., vehicle documents, contracts).
- Communications: Emails, support requests, and other correspondence.
How We Use Your Information
- To provide, operate, and maintain our services and customer portal
- To process quotes, contracts, and payments
- To communicate with you about your account, quotes, or support requests
- To improve our website, offerings, and customer experience
- To comply with legal obligations and prevent fraud
- For analytics, security, and internal business purposes
Cookies, Analytics, and Tracking
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site usage. We use Google Tag Manager and Vercel Analytics to collect aggregated, non-personal usage data. You can control cookies through your browser settings, but disabling cookies may affect site functionality.
Information Sharing and Third Parties
- We do not sell your personal information.
- We may share your information with trusted service providers (e.g., payment processors, document signing services, analytics providers, authentication services) only as necessary to operate our business and provide services to you.
- We may disclose information if required by law, regulation, or legal process.
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. Access to your personal data is restricted to authorized personnel and service providers who need it to perform their duties.
Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Uploaded files and customer records may be deleted upon request or when no longer needed.
Your Rights and Choices
- You may access, update, or correct your personal information via your account portal.
- You may request deletion of your account and data by contacting us at support@getmoto1.com.
- You may opt out of marketing emails at any time by using the unsubscribe link or visiting our Unsubscribe page.
- For questions or to exercise your rights, contact us at support@getmoto1.com.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for removal.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@getmoto1.com.